Cancellations & Refunds

Cancellation & Refund Policy


Registrations cancelled fifteen (15) or more days prior the first day of the seminar will receive a 100-percent refund of tuition paid, less a 3% service processing fee. Registrations cancelled between fourteen (14) and eight (8) days prior to the program start date will be charged a $100.00 administrative fee. Cancellations made seven (7) days or less prior to the first day of the seminar will be charged 50-percent of the tuition price. Any participant who cannot attend the session for which she/he is registered, may transfer to another session of the same program, so long as there is a seat available in the future session.


Grievance Policy  


Any program participant who is aggrieved by any attended program may forward

such grievance, in writing, within two weeks of the completion of the attended

session, to the Course Administrator at Conflict Resolution Training, Inc.,

42 Ladd Street, Suite 307, East Greenwich, RI 02818


All grievances shall be promptly reviewed by the

Course Administrator and the Head Instructor.

"This training was challenging, yet comprehensive and practical. The role play exercises allowed us to apply as we learned increasing our confidence as new mediators. Susan's wealth of experience and hands-on insights were shared and can be invaluable tools in this role.

                - Loretta Holdsworth, MSPC

                   Phoenix, AZ