Become a CRT Certified Workplace Mediator

Workplace Mediation and Conflict Resolution 

Workplace Mediation Training - Part 1 (15 CE Credits) The workplace has become increasingly fraught with diverse interests and conflicts. Learn to work with businesses of all sizes in identifying and reducing conflict in order to increase satisfaction in corporate culture and increase employee productivity. Participants can take Part 1 or Parts 1 & 2 of this Program. See the description of the contents of each sessions below. Online and On-site Classes are Available.


Workplace Mediation Training - Part 2 (15 CE Credits) Apply what you have learned in Part 1 in Case Studies and Role Play exercises. Plus - learn additional Learn how businesses can reduce conflict and increase employee job satisfaction and productivity with cultural sensitivity awareness training. (Online and On-site Classes Available)

We live in an era of escalating conflict. There is no place that this growing problem is more evident than the American workplace. Consequently, there is a significantly increased need for more conflict resolution specialists throughout our country. Mediators are on the forefront of resolving conflict.


Workers and businesses are in need of mediators to reduce workplace conflict, engage and inspire employees and increase productivity to our American economy.

Mediation is a less stressful and less expensive alternative to litigious hearings and court proceedings. It is also an excellent new source of business income for mediation professionals.


Live, interactive learning is far more effective

than lone-learning

Our live, interactive, online seminars provide you with the best of on-site and online training training. Participants learn from live, interactive programs in which participants and instructors are able to see, hear and engage with one another in a live format, just like on-site classes, but without the expense or time needed to travel.

Be CRT Certified!

A certificate from Conflict Resolution Training in Workplace Mediation will enhance your professional credentials

This intensive, 24 hour program will teach participants how to mediate workplace conflict, create an inclusive, engaged and cooperative workplace culture in an employment environment, and help both employees and employers realize greater job performance and satisfaction. Participants receive all of the practical tools and information necessary for you to immediately begin work as a mediator on either a part-time or full-time basis.

​Increase your skills, professional credentials and income while helping more of the increasing number of individuals, families, workers, schools and businesses seeking help from mediators today. ​




Session 1

Conflict - The good, the bad

and the ugly

Parties and Facilitators

Approaches and Theories


Session 2

Retaliation vs Conciliation

Components of Resolution

Session 3

The impact of the parties' employment positions on behavior

The impact of the parties' culture, lifestyle and politics on behavior

Session 4

Outlining the Process

Structuring the Conversation

To caucus or not to caucus

- impartiality is the question


Session 5

Identifying remediable problems

Establishing communications processes

Session 6

Negotiation, Persuasion & Influence

Session 7

Finding mutually acceptable

next-step - techniques

Session 8

Case Study and Role Play

The 24 hour Workplace Mediation Training Program consists of two 12-Hour Training Parts conveniently held in eight 3-hour online weekly sessions.


Both Parts can be completed separately or together. A $90 Tuition Discount applies when you register for both Parts simultaneously.